TVCable internet service provides the fastest internet available in Cuenca. We'll qualify that by saying that ETAPAOnline occasionally has specials where you can double the speed to well beyond the TVCable speed, but only for six months.
TVCable's banda ancha (broadband) signal comes through the cable wiring in your house or apartment. The good news is that you can have internet service without purchasing the TVCable cable TV service.
TVCable has many options, from a ridiculously slow speed up to fast enough to use Slingbox or stream movies over the internet.
With the recent competition, including Claro's introduction of wired internet, TVCable has increased their speeds substantially. The highest speed has more than doubled from February 2010, for the same price.
The options include:
All of the above computer restrictions are due to the modem. If you attach a wireless router, you wouldn't be limited to a set number of computers.
When we first signed up for TVCable internet service, we received free installation by signing up for direct debit from our bank.
At the time of this update, if you set up direct debit, your first three months have a significant discount. Before moving to our new apartment, we decided on the 5.0 Mb/sec service, and received a $30 per month discount on the first three months (including tax, that's $100.80 saved by paying by direct debit).
There are a few other payment methods, including payment at the office, payment at a bank (including online banking at some), and credit cards.
The minimum contract period is six months.
There are several ways to contact TVCable about internet issues. In a city with so many people who speak English in addition to their Spanish, we're surprised by the number that work at TVCable who don't speak English.
We live in a very large apartment building. This building was wired so poorly with coaxial cable that our service would stop working every time TVCable added a new client on our floor.
So we'd have to call and have a technician come back the next afternoon (basically 24 hours of service gone) to fix ours.
We finally had to give up on TVCable internet service after almost a week with no service, and the technician telling the building manager that he didn't know how to fix it (without even coming to our apartment).
We relate this story so that you know to consider this issue when thinking about ordering any TVCable service, including the TV signal, but particularly the internet.
If you need fast internet, you have few options in Cuenca. The TVCable internet service is one of them.
As long as you keep in mind possible wiring issues, you should be able to enjoy consistent internet service for as long as you're living in Cuenca.
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I just want to thank you both soooo much for creating this web site. I am originally from Cuenca but moved to New York 11 years ago and have not being back since. My husband and I are planning on visiting Cuenca over the Summer and this web site has helped me a lot.
When I came to the US we still had the "sucre," the bus ride cost 1,000 sucres and a pack of trident gum would cost 3,000 sucres. I am very nervous to go back, but thanks to your web site I now know what to expect.
My husband is American and Captivating Cuenca has taught him a lot about what my great city has to offer, things that I had forgotten about myself! :)
Thank You both so much! I cannot wait to visit Cuenca!!