Internet, Television and Phone Service, and Utilities

Cuenca Internet, Television/Phone, and Utilities
Let's Clear Away the Confusion

Without communications back home, and lighting and the ability to cook, we wouldn't be here. So Cuenca internet, phone service and utilities are important to us. But they're not simple to access or pay for.

This article, and the pages it links to, will help clear away some of the confusion.


There are four home internet providers plus two cellular companies that also provide it.

The services available vary greatly, so you'll have to decide which is best for your circumstances.

These include whether you use MagicJack or Skype to talk to people back home, watch TV shows over the internet, or just use email and browse the web).

The services available to you are:

If you need portable internet access, you may want to try a cellular service:

As a last resort, there are dozens, perhaps hundreds, of internet cafes in Cuenca. The cost is one or two cents per minute.

If you're visiting, most of the hotels and hostals have free wireless internet, as do some of the bars and restaurants. And Milenium Plaza and Mall del Río also have free wireless.

Phone Service

Wired (landline) phone service is not nearly as common in Ecuador as it is in North America. The monthly charge is low, but you'll pay a small fee per local call. Long distance calls are fairly cheap too.

ETAPA phone service is the only landline service available here in Cuenca.

Just about everyone in Ecuador, it seems, has a cell phone. Cuenca is no exception. There are 3 cell service providers here:

  • Claro, which is by far the biggest provider, with about 10 million phones in service (Ecuador's population is less than 15 million!). Note that Claro used to be Porta.
  • Movistar, which is the second largest company.
  • Alegro, now part of CNT, is a distant third.


You have two options for television.

  • TVCable is the cable provider here in Cuenca. By far, the majority of channels are in Spanish. There are a few US and other English-language channels (e.g., TNT, CNN, BBC) if you pay for the full package, plus several movie channels in English (the entire HBO series of channels is available for more money).
  • DirecTV provides satellite service. You'll receive a lot more channels for about the same price, many in English. Perfect if you're in an area without cable wiring, as long as you have access to the western sky.


Utilities here in Cuenca include the following:

  • Electricity, which you receive from CentroSur.
  • Water, which comes from ETAPA.
  • Propane gas, which comes from one of many companies that will deliver it to you (if where you live doesn't have centralized gas).

Keeping Yourself Connected

Many of the pages about Cuenca internet, phone, television and utilities include such arcane information as how to pay your bills, and why you don't receive some bills.

Once you know who does what and who does what to you, you'll be better able to keep your sanity when dealing with all the various businesses and agencies that help keep you living a good life here in Cuenca.

Click the Like button to share this page with your friends...


Have your say about what you just read! Leave us a comment in the box below.
Internet, Television and Phone Service, and Utilities

Click the Like button to share Captivating Cuenca with your friends...

Follow CaptivatingCuenca on Pinterest

Stay Current
With Our Cuenca Updates

RSS button

Custom Search


I just want to thank you both soooo much for creating this web site. I am originally from Cuenca but moved to New York 11 years ago and have not being back since. My husband and I are planning on visiting Cuenca over the Summer and this web site has helped me a lot.

When I came to the US we still had the "sucre," the bus ride cost 1,000 sucres and a pack of trident gum would cost 3,000 sucres. I am very nervous to go back, but thanks to your web site I now know what to expect.

My husband is American and Captivating Cuenca has taught him a lot about what my great city has to offer, things that I had forgotten about myself! :)

Thank You both so much! I cannot wait to visit Cuenca!!

Sofia Hoffman